Page 113 - H:\Annual Report\

Staff treated me nicely

Total 566, 100%

Yes 556, 98%

No 10, 2%

Ward /Department/Clinic: What was good about your visit?

Fracture Clinic Service excellent in fracture clinic

OPD (Level 1) Friendly staff

OPD (Level 2) Clean environment, plenty for children to play with and organised

OPD (Level 2) Staff excellent and clean

OPD (Level 2) Clean bright and pleasant environment

OPD (Level 2) Getting to the problem

OPD (Level 2) Not applicable
OPD (Level 2) Everyone was very helpful and friendly and always had a smile

Phlebotomy (Bloods) Easy to find your way around

OPD (Level 2) All OK

OPD (Level 2) That we have had our appointments grouped together saving a
trip.

OPD (Level 2) Quick and efficient

Radiology Day off school for daughter.

Outpatients (OPD) Ground Floor Friendly, helpful, welcoming, excellent doctors and facilities.

Outpatients (OPD) Ground Floor Good signage.

Outpatients (OPD) Ground Floor We had good experiences with all areas of care - beginning with
health care assistant nurses and doctors - they are all very good
and the level of care is at a high standard.

Outpatients (OPD) Ground Floor Toys for the children to play with.

Outpatients (OPD) Ground Floor Staff are friendly.

OPD (Level 1) Staff so friendly especially Nicki on the desk who sorted me an
appointment after it was cancelled, she was so nice and made
our experience a happy one.

Phlebotomy (Bloods) Bright and friendly atmosphere.

OPD (Level 1) When I had an operation I didn’t feel anything.

Examples of the monthly FFT tests gathered in the Outpatient Department

Alder Hey Children’s NHS Foundation Trust 113 Annual Report & Accounts 2017/18