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Ensuring Children with Protected 3.3.2.1 Other Examples of Engaging
Characteristics are not Disadvantaged Children and Families in Improving
Through any Service Development Quality and Developing Services
Proposals
Alder Hey Children’s NHS Foundation Trust is
committed to providing children and young people and
Aim: To ensure all transformation projects consider their families/carers with the best possible experience
the potential impact of the proposed improvement during their time under our care. An important aspect
on patients with protected characteristics of identifying the areas where we need to improve is to
understand the patients’ views of our services and how
Targets: they rate their experience of the services we provide.
We have adopted a number of different means for
• All proposed transformation projects will include
capturing this information, as identified below.
a Quality Impact Assessment and an Equality
Analysis.
The Trust has adopted a wide range of methods to
capture feedback including Family & Friends Test which
Outcomes - 2017/18:
provides a broad measure of patient experience which
• 25 out of 29 projects have a QIA and EA can be used alongside other data that is collected,
completed. including through our ward accreditation programme
– ‘Journey to the Stars’, PLACE inspections, plus a
Data source: Trust Programme Board project listening event co-ordinated by our local Healthwatch
tracker organisations. Collection and aggregation of this data
allows us to identify key themes and trends.
The Trust recognises the importance of meeting its The data collection process is strongly supported by
public sector equality duties and the potential risks our team of volunteers who are trained in the use of an
of inadvertently excluding or disadvantaging some electronic tablet as part of their induction and support
members of our patient population. the patient experience team in gathering the feedback
electronically and in real time.
We are committed to ensuring all service development
A. Improvements in Acute Asthma
proposals consider the potential impact on all of
our children and young people, including those with Pathway
protected characteristics, and their families.
By the end of March 2018, there were 29 active
projects, 25 of which had a Quality Impact Assessment Aims:
and an Equality Analysis completed
• To make asthma care at Alder Hey the most
evidence-based, patient-centred pathway in the
Improvements world
• Redesigned Quality Impact Assessment (QIA) and • To reduce the length of stay, and reduce hospital
Equality Analysis (EA) forms admissions
• Included a mandatory section in service development
Outcomes
initiation documents describing how children and
families are involved and affected • Co-designed new pathway with parents
• Tracked compliance with completion of QIA and EA • Reduced frequency of steroid treatment from 3
through Trust Programme Board times per day to once per day
Future Plans • Reduced side effects of treatment
• Reduced frequency of exposure to X-rays from
• Refer to Section 3.3.10 Equality & Diversity to see 30% asthmatic children to 8%
plans to further improve compliance with public
sector equality duties. • Reduced costs of medication by 90%
Alder Hey Children’s NHS Foundation Trust 115 Annual Report & Accounts 2017/18
