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April 2017 to March 2018

120
Children
99 99 100 98 98
100 93 95 97 Young People
82
78
80 75
69 Carers
60

40

20

0

Patients and Patients and Patients Will Friends and
Families Will Families Will Be Engage in Play Family Test
Have Received Treated With and Learning
Information Respect (Satisfaction With
Enabling Them to Resources)
Make Choices

C. Journey to the Stars – Ward
The following table shows the response from patients
and families to the Family & Friends Test. Accreditation Scheme

Patient Feedback Total Total The Journey
Questions Responses Responding to the STARs
Positively – Ward
Accreditation
Friends and Family Test Scheme is a
(How likely are you to quality and
recommend our hospital 5,019 safety audit tool
to friends and family 5,138 (98.0%) designed to
if they needed similar give assurance of standards of practice by measuring
care?) the quality of care delivered by wards and department
teams.

The assessment tools explore aspects of patient care
and service delivery using the CQC key lines of enquiry
as each of the standards. The audit process involves
talking to the ward or department manager, talking to
patients and families, talking to staff, reviewing patient
records, observing practice and the environment.
The auditors include clinical and non-clinical staff
from across the organisation. The assessment tools
have been modified for other departments so that
all inpatient wards, day case wards, Emergency and
Outpatient departments can be audited.

It is considered by the Trust to be important to use the
assessment tool to reward the wards / departments’
hard work, hence the use of a rating system, i.e. a
White, Bronze, Silver or Gold award would be given to
wards depending on the outcome of the audit and this
will also determine when the ward or department will be
re-audited.

Alder Hey Children’s NHS Foundation Trust 117 Annual Report & Accounts 2017/18