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Are you:



                                                                            Parent/Carer

                                                                            Patient
                                      95     8
                                     17%    1%                              Not Recorded








                                             463
                                            82%














                            How likely are you to recommend our hospital to friends and family?
                                                          (FFT)




                                                                                    433
                                                                                    77%

                                    109
                                    19.3%


                       10
                       2%


                       3
                       0.5%

                       7
                       1.2%

                       4
                       1%



                  0%     10%      20%     30%     40%     50%     60%      70%     80%     90%    100%

                       Extremely Likely         Neither likely nor unlikely      Extremely Unlikely

                       Likely                   Unlikely                         Don’t know






                           Examples of the monthly FFT tests gathered in the Outpatient Department


        Alder Hey Children’s NHS Foundation Trust          112                          Annual Report & Accounts 2017/18
   107   108   109   110   111   112   113   114   115   116   117