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Improvements services provided on the Trust’s retained estate. This
has now been improved.
• Implementation of the ‘cleanliness action plan’
through Infection Prevention & Control has delivered • Established a Patient Experience Task and Finish
continued improvement over the past three Group to address issues highlighted through PLACE
inspections inspection and through Family and Friends Test
feedback.
• Food and hydration has maintained the improvement
from 2014, with specific improvements being made
in offering healthy options, reducing availability of Future Plans
sugary snacks and creation of personal space for
• Collaborate with peer children’s trusts to undertake
children and young people to eat on wards. future PLACE assessments and share best practice
• Privacy, Dignity and Wellbeing showed slight • Introduce internal interim PLACE Assessments to be
improvement on last year. carried out with volunteers 3 times a year
• Established a ‘Blank Canvas’ group which consults • Address PLACE assessment findings through newly
with children and young people, to design bespoke formed Patient Experience Task & Finish group.
decoration throughout the hospital, reducing the
bland clinical feel. This has supported consistent • The Trust will continue to work with patients,
the public and external organisations such as
improvement in Condition, Appearance and
Maintenance Healthwatch, and will again undertake a PLACE
assessment in 2018 to identify further opportunities
• Disability has shown a worsening position. However for improvement.
this was related largely to wheelchair access to

E. Healthwatch – Listening Event

Healthwatch Liverpool and Healthwatch Knowsley visited Alder Hey Children’s NHS Foundation Trust to gather
feedback from patients and visitors. This included questions about the staff and their interaction with patients, the
facilities and the food. Plus respondents were asked how many ‘gold stars’ would they give Alder Hey overall from 1
(poor) to 5 (outstanding).

Star Rating

No of respondents (out of 32) 0 0 1 7 24

The full results of the work completed by Healthwatch were fed back to the Trust. Whilst it was recognised this was
the output of a small number of respondents, the Healthwatch report did comment, “Healthwatch was pleased to
receive mostly positive feedback from patients about Alder Hey. Most service users had good things to say about
Alder Hey and were positive about the care they received.”

Alder Hey Children’s NHS Foundation Trust 119 Annual Report & Accounts 2017/18