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STAFF SURVEY Areas of Improvement

Staff Engagement The Trust has seen improvements in 18 of the 32 Key
Findings, with specific improvements in:
Supporting ‘The Best People Doing their Best Work’ is • staff recommending Alder Hey as a place for
one of the four key pillars of the Trust’s strategy and as treatment or work
part of this, continuously improving staff engagement
• staff motivation at work
and staff satisfaction remains a key priority for the
Board. • staff ability to contribute towards improvements at
work
In 2017, every team held a staff survey discussion using
• staff feeling valued and recognised by managers and
their local survey results to agree a set of actions that
the Trust
they would own and take forward in their own area
of work. This proved to be a highly successful and • support from immediate managers
powerful way to ensure that the survey was seen by
• effective team working
every member of staff and that actions were taken
locally to address the issues that really matter to staff. • staff satisfaction with levels of responsibility and
involvement
In addition to the Staff Survey, we administered a • staff satisfaction with resourcing and support
quarterly ‘Temperature Check’ to measure staff
• an increase in both the numbers and quality of
engagement which included the ‘Staff Friends and
appraisals
Family’ questions.
Sharing feedback with staff remains our priority and we • organisational interest in health and wellbeing
have an ongoing feedback campaign to ensure staff are • staff confidence in reporting unsafe practice
kept informed about progress against key actions.
• fairness and effectiveness of procedures for reporting
We have continued with our Listening into Action (LiA) errors, near misses and incidents
journey during 2017, a key enabler for improving both
• effective use of patient/service user feedback
patient experience and staff engagement. LiA continues
to be welcomed by staff as a way to help them resolve • the overall engagement score.
issues and take ownership of making changes in
their local areas. Through LiA, a staff-led Reward and Top Ranking Scores and Progress Since 2016
Recognition group has been established, which has
been instrumental in setting up a range of programmes The top ranking scores in 2017 reflect how the
Trust has supported staff with improved work-life
in support of recognising and thanking staff for their
balance, bullying and harassment and dealing with
contribution.
discrimination.
Summary of Performance - Results The positive actions taken by the Trust regarding
from the NHS Staff Survey discrimination and bullying and harassment can be

demonstrated by the responses for KF20, KF23, KF26
Alder Hey’s 2017 Staff Survey shows significant and KF27 which have been identified as four of our
improvements from the previous year’s results. In top ranking scores. Linked to this, there have been
their detailed analysis of the 2017 Staff Survey, the improvements to the responses to all four questions
Association of UK University Hospitals (AUKUH) has linked to the Workforce Race Equality Standard
identified Alder Hey as the most improved Trust in the
(WRES).
country in terms of our ranking on the total number
of key findings on which we achieved statistically Bottom Ranking Scores and Action Planning
significant improvements, and our ranking on the net
number of significant improvements across the survey. The Trust has been ranked below average, when
compared to similar trusts on all five of its bottom
A summary of performance can be seen in Table 1, ranking scores (see Table 1). Two of the Key Findings
where comparisons can be made with both the trust are new for 2017, KF7 and KF17, % of staff able to
and national average scores for acute specialist trusts contribute towards improvements at work and % of
received in 2016 and 2017. staff experiencing work related stress in the last 12
months. Despite these scores being ranked below
The Trust’s response rate was 54%, above the overall average when compared to similar trusts, four of the
national response rate for all organisations in England five bottom ranked scores show an improvement from
of 44%, and significantly higher than in 2016. the previous year’s scores.

Alder Hey Children’s NHS Foundation Trust 55 Annual Report & Accounts 2017/18