Page 402 - Cam General 15-16-17-18-19

Sample Writing answers

TEST 3, WRITING TASK 1

This model has been prepared by an examiner as an example of a ve叩 good answer.
De..ar 'Sir o「 Mad.am

I .am writing toιompl.ain .about th巳 information on ~our wιbsitι.and the. se.rviιιIr巳ιe.ive.d .at
ιιntr.al 'Station. Ye.st巳「d.ai miιId巳「Ii unιiι.and I a「「iv巳d .at C.e.ntr.a I intιnding to us巳 the. tiι问ts wι
had purιh.ase.d onlin巳 to tr.avιi to Ne.wι.astl巳 .at 号．号。pm . Unfo忖un.ate.\i. wιwιrιto\d th.at OLI「 tiιkιts
w巳「ιfor off-pe..ak .and wιιou\dn’f LISιthιm .

协！h巳n I bought thιtiιk巳怡， it was not de.a「 on the. we.bsit巳 that th叫 W巳「e. just fo「 ι巳忖ain tim伪
This n切ds to bιιlarifie.d on iour we.bsite. as Iιan’t bιthe. on\i onιwho has madιthis mistake..
1-\owe.v肘， what re.al Ii upse.t mιwas thιunhe.lpful manne.「 of the. sta忏协！he.n we. aske.d what to do,
inste.ad of hιlpin9 us to pai the. diff巳「mιιand ιatιh our train, the. a竹e.ndant wav巳d LIS in the.
dirution of a tiαιf maιhine. with a long 叫uwι． 协iιmissιd OU「 train and waitιd an hour for thι
n巳it one.. 'Ple.ase. t「ain iOLlr p巳「sonne-1 to be. more. p「oaltive. in future..

I hope. iOLI find this foe.dbaιk use.fol and take. it on board.

You「s faithfulli

Here are comments f「om another examiner:

This is ave叩 strong response to the task: all three bullet points are addressed
with a good level of detail, and the tone is suitable for a letter of complaint. There is
clear progression throughout the letter and a ve叩 natural style.

The range of vocabula叩 is wide and includes many higher-level items [unhelpful
manner of I pay the di厅erence I direction of I proactive]. There is only one slip
[ofi巳peak I off-peak travel].

Overall, the response includes a va「iety of complex grammatical structures
[intending to use], with numerous long sentences containing a number of clauses,
including past perfect and modal forms [had purchased I couldn ’t use].

This is already a very high-level response. To improve it, the final bullet point could
be developed further, perhaps with an example of how the staff could be ‘more
proactive’.

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