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false-negative/false-positive	traps,	210
Federal	Institute	of	Technology	(Switzerland),	96–97
feedback,	132–133,	134–135,	136–137
financial	issues

   cost	structure,	defined,	xvi
   generating	revenue,	144–145
   profit,	defined,	xvi
   revenue	streams,	defined,	xvi
   stress	testing,	154–155
   testing	customers’	willingness	to	pay,	219	(See	also	Experiment	Library)	See

      also	Business	Model
Fit,	40–59

   addressing	customers’	jobs,	pains,	and	gains	with,	44–45
   checking	for,	46–47
   Customer	Profile	and	customer	context,	56–57
   Customer	Profile	and	Value	Map	as	two	sides	of,	3–5
   Customer	Profile	versus	psychodemographic	profile	approach,	54–55
   different	solutions	for	same	customers,	58–59
   multiple	Fit,	52–53
   stages	of,	48–49
   striving	for,	42–43
   use	of,	60–61
functional	jobs,	of	customers,	12

G

Gain	Creators
   Fit	and,	9,	47
   Pain	Relievers	versus,	38
   Products	and	Services	as,	33
   Value	Map	and,	33–34

gains.	See	Customer	Gains
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