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It	even	included	specific	questions	like	“Would	you	pay	for	this	feature	if	I	built
it?”	The	results	are	above	and	they	are	clear:

                                                	

      People	generally	weren’t	measuring	the	important	metrics	for	working	out
      if	their	content	was	resulting	in	more	business.
      60%	would	possibly	pay	for	it.
      20%	would	definitely	pay	for	it.

I	thought	it	was	tapping	into	a	big	need.

Post	 launch,	 most	 of	 the	 people	 in	 the	 beta	 list	 didn’t	 even	 use	 the	 product.	 No
one	 paid	 for	 it	 and,	 after	 launching	 it	 to	 the	 public,	 the	 signup	 rate	 (on-page
conversions)	was	well	below	the	previous	version	of	the	product.

Three	 people	 signed	 up	 to	 pay	 for	 this	 new	 iteration.	 One	 cancelled	 within	 a
week	and	the	other	two	didn’t	actually	use	it.

I	should	blame	the	product	for	some	of	this.	It	was	the	best	I	could	do	within	six
weeks	 and	 it	 definitely	 needed	 improvement.	 But	 the	 results	 were	 shocking	 to
me	at	the	time.	How	could	they	be	so	different	from	the	survey	results?

As	 Steve	 Jobs	 said,	 “People	 don’t	 know	 what	 they	 want	 until	 you	 show	 it	 to
them.”	The	opposite	is	also	true:

   People	don’t	know	what	they	don’t	want

       until	they	are	forced	to	open	their

                       wallets.

Pre-Selling	is	a	Flawed	Experiment

Pre-selling	 your	 product	 before	 it	 exists	 is	 often	 touted	 as	 the	 answer	 to	 startup
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