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dalam proses pelayanan pelanggan seperti: service process such as: new connections,
penyambungan baru, tambah daya, pelayanan added power, disruption services, meter
gangguan, baca meter, penagihan, pemutusan reading, billing, temporary termination,
sementara, bongkar rampung dan pelayanan unloading and other customer services.
pelanggan lainnya.
b. Mencantumkan ketentuan larangan b. Include provisions prohibiting receipt,
penerimaan, pemberian gratifikasi (hadiah/ gratification (gifts/facilities) at each
fasilitas) pada setiap pengumuman dalam announcement in the process of procurement
proses pengadaan barang dan jasa dan atau of goods and services and or on contracts for
pada kontrak pengadaan barang dan jasa the procurement of goods and services as
serta pada setiap dokumen yang disampaikan well as for any documents submitted to the
kepada Mitra Kerja. Working Partner.
c. Menyampaikan Pedoman Gratifikasi c. Deliver Gratification Guidelines to all relevant
kepada seluruh pihak terkait dalam mata parties in the supply chain management
rantai supply chain management (penyedia chain (providers of goods and services,
barang dan jasa, pabrikan, agen, distributor, manufacturers, agents, distributors,
konsultan, auditor/ asesor dan pelanggan consultants, auditors/ assessors and
serta stakeholder lainnya) di Iingkungannya customers and other stakeholders) in
melalui sosialisasi, internalisasi, diskusi, FGD, their environment through socialization,
multi stakeholders forum, dan collective action internalization, discussion, FGD, multi
tentang Pedoman Pengendalian Gratifikasi. stakeholders forum , and collective action
regarding Guidelines for Gratification Control.

9. Mekanisme Pelaporan 9. Reporting Mechanism
a. P enerimaan penolak an dan a. Receipts, rejections and requests for
permintaan gratifikasi wajib dilaporkan oleh gratuities must be reported by Batam PLN
Insan bright PLN Batam kepada UPG dengan Personnel to the UPG by filling out the form
mengisi formulir sebagaimana pada Lampiran as in the Attachment to this Directors’ Decree,
Keputusan Direksi ini, disertai dokumen accompanied by supporting documents no
pendukung paling lama 10 (sepuluh) hari later than 10 (ten) working days after the date
kerja setelah tanggal penerimaan. of receipt.
b. Penerimaan gratifikasi dalam bentuk barang
yang mudah busuk/rusak/cepat kadaluarsa b. Acceptance of gratuities in the form of goods
dalam batas kewajaran, Insan bright PLN that are easy to decay quickly expires within
Batam wajib melaporkan kepada UPG the limits of reasonableness, bright Batam
paling lama 10 (sepuluh) hart kerja setelah Batam Insan must report to the UPG no later
tanggal penerimaan dan disertai tanda bukti than 10 (ten) work hart after the date of receipt
penyerahan barang. and accompanied by proof of delivery of goods.
c. Insan bright PLN Batam dilarang menerima/ c. Bright Batam Batam personnel are prohibited
memberi gratifikasi yang tidak diperbolehkan from accepting/giving gratuities that are not
atau berpotensi terjadinya penyalahgunaan allowed or have the potential for abuse of
wewenang/jabatan dan apabila Insan bright authority/position and if the bright PLN Batam
PLN Batam dimaksud tidak melaporkannya Insan is not reported, it can be reported through
maka dapat dilaporkan melalui mekanisme the Whistle Blowing System mechanism.
Whistleblowing System.
d. UPG melaporkan penerimaan gratifikasi yang d. The UPG reports the receipt of gratuities that
wajib dilaporkan disertai dengan dokumen must be reported accompanied by supporting
pendukung kepada KPK paling lama 20 (dua documents to the KPK no later than 20 (twenty)
puluh) hari kerja sejak tanggal penerimaan working days from the date of receipt of the
laporan gratifikasi. gratification report.
e. KPK akan melakukan analisa, verifikasi dan e. The KPK will conduct analysis, verification and
klasifikasi serta memberikan penetapan classification and provide gratification status
status gratifikasi atas laporan gratifikasi yang for gratification reports submitted by the UPG
disampaikan oleh UPG paling lama selama for a maximum of 30 (thirty) working days.
30 (tiga puluh) hari kerja.
f. UPG membuat rekapitulasi laporan f. The UPG makes a recapitulation of reports on
penerimaan dan penolakan gratifikasi serta the acceptance and rejection of gratuities and
melaporkannya kepada Direksi dan KPK reports it to the Directors and KPK periodically
secara periodik setiap semester. every semester.

10. Sanksi Atas Pelanggaran Pelanggaran terhadap 10. Punishment to Violation Violation against
ketentuan dalam Pedoman Gratifikasi ini akan provision in this Gratification Guideline will
dikenakan sanksi sesuai dengan Peraturan be punished according to Employee Discipline

Laporan Tahunan | 2019 | Annual Report 319 PT Pelayanan Listrik Nasional Batam