Page 43 - Feb Mar 2018 PDF 2 12 18 22_Neat

The Management Realization

F them or even to see if the job was being ets with a personal note inside thanking
O performed correctly. It was about how to them for their service and being part of

R improve the process and just maybe give the team. It wasn’t a lot but I can tell you
G out a little advice. In my free time I was that each officer appreciated it.

E known to cover an officer’s break to get
R a better feel of the post and allow other Essentially I brought management to a
Y officers to continue their tours. more personal level. I made it a point
to see the staff on the off shifts and on

D The one thing I wanted every officer to weekends, asked about their families and

E take home with them was that we were gave them a chance to vent out their con-
C a team. I explained this concept to every cerns and frustrations. Writing notes into
E member of the security program by call- a pad showed that I clearly cared and

P ing each officer into my office for a one would try to work on their issues.
T on one informal chat. I asked about their I strongly believe in leadership qualities

I professional aspirations and for sugges- and working as a team. Being a manager
O tions on how the program could be better is a position with responsibilities. It’s
N implemented. The feedback was great important that subordinates buy into the
and productivity rose significantly. They program and are kept abreast of what is

L no longer felt they were “warm bodies” going on. Treat each officer as a member

I on a post. I made it a point to remember of the team. You can be a leader and a
E everyone’s birthday, work anniversa- manger if you find the common ground
S ries, wedding anniversaries and often and work with everyone to accomplish
asked about their children. At Christmas, your goals.
I would give each officer a card and

twenty-five dollars from my own pock-

Donato is an innovative problem-solver with more than 17 years of security, supervisory,
instructional and management experience complemented by a solid background in security and
public safety. He is the author of “The Art of Private Patrol: What You Really Need to Know”

and “How to Game Change Personal Service: Seven Principles.” Donato is the co-owner of
Sound Training Group LLP at http://soundtraining.wixsite.com/soundtraininggroup/services

43