Page 31 - Microsoft Word - 2020.06.25 JPLI Team Member Playbook.docx

anticipated length of time, and a description of alternative facilities or services,
if available. The notice will be made available at the branch location, as well as
on our website.

 Training ‐ JPLI will provide training to employees who deal with the public or
other third parties on our behalf. Training will include:

1. An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and
the requirements of the customer service standard.
2. JPLI’s plan related to the customer service standard.
3. How to interact and communicate with people with various types of
disabilities.
4. How to interact with people with disabilities who use an assistive device or
require the assistance of a service animal or a support person.
5. How to use the any equipment or devices that JPLI that may help with
providing goods or services to people with disabilities.
6. What to do if a person with a disability is having difficulty in accessing JPLI’s
goods and services.
7. Staff will also be trained when changes are made to JPLI’s accessible service
plan.

 Feedback process ‐ Customers who wish to provide feedback on the way JPLI
provides products and services to people with disabilities should do so through
our website. Please visit www.jimpeplinski.ca and select “Contact.”

All feedback, including complaints, will be reviewed and acted upon by JPLI’s
Director of Operations & Human Resources.

 Notice of availability – JPLI’s Accessibility policies will remain available for
review by visiting our website.

JPLI will modify or remove any policy that does not respect and promote the dignity and
independence of people with disabilities.

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