Page 30 - Microsoft Word - 2020.06.25 JPLI Team Member Playbook.docx

 DIGNITY: Goods and services are provided in a manner that is respectful to persons
with a disability and does not diminish the person's importance.

 INDEPENDANCE: Accommodating a person's disability means respecting their right
to do for themselves and to choose the way they wish to receive goods and
services.

 INTEGRATION: Persons with disabilities can access all goods and services. This may
require alternative formats and flexible approaches. It means inclusiveness and full
participation. This is a fundamental human right.

 EQUAL OPPORTUNITY: Service is provided to persons with disabilities in a way that
their opportunity to access goods and services is equal to that given to others.

JPLI welcomes and encourages applications from people with disabilities. Accommodations
are available on request for candidates taking part in all aspects of the selection process.

ACCESSIBLE CUSTOMER SERVICE PLAN

JPLI’s Accessible Customer Service plan is outlined below, and includes details regarding
assistive devices, communication, service animals, support person(s), temporary
disruptions, training, feedback and notice of availability:
 Assistive devices ‐ JPLI will ensure that our staff members are trained and
familiar with any assistive devices that we have on site that may be used by
customers with disabilities while accessing our products or services.

 Communication – JPLI will communicate with people with disabilities in ways
that take into account their disability.

 Service animals ‐ JPLI welcomes people with disabilities and their service
animals. Service animals are allowed on the parts of our premises that are open
to the public.

 Support persons ‐ A person with a disability is welcome to be accompanied by a
support person(s) on our premises.

 Notice of temporary disruption ‐ In the event of a planned or unexpected
disruption to services or facilities for customers with disabilities, JPLI will notify
customers promptly. This clearly posted notice will include information about
the reason for the disruption, its

30