Page 84 - my SUCCESS! my CHOICE

Deepak Gupta my SUCCESS! my CHOICE
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can only happen when there is visible desire to celebrate the differences and explore a common

solution. This preferred win-win conflict resolution way is called Flow by management gurus.

I call it the Engagement Point”

Dan, who was listening attentively, interrupted, “Ron is agreeing to disagree also a win-win

conflict resolution?”

“Another excellent question Dan.” Ron remarked, “As we discussed earlier, often the needs

of two entities may not intercept or the opinions may be far too rigid. Agreeing to disagree is

an effective win-win approach to end a conflict as it allows both parties to neither fight nor

flight without compromising their needs.”

“Is it clear?” Ron inquired.

As Dan nodded, Ron pointed towards the whiteboard and asked, “What is this lose-lose

point 4 Dan?”

“It seems to be the worst outcome Ron. Neither of our needs are met probably because of

either unresolved conflict or a failed resolution. Perhaps a clash of egos as both parties Fight

it out. This could also be the war situation.” Replied Dan.

“Well said Dan. There could also be other possible reasons. For example, Fight-Fight or

Flight-Flight. The important thing, however, is that we get here only when a conflict is allowed

to persist and simmer; we know things are not right but instead of tackling, we push them

under the carpet each time they stick their ugly head out. I call it the Ostrich Point where we