Page 35 - TITO Employee Engagement Guide v25
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                 is  by   the     the   go      –     a  get  with  the  walk  the  –        to  can  you
                 there  start  visible  herald  of  overview  then  events.  maps,  useful  different  something,  –  on  –  identify  doing?  different  talent,  mum,  seeking  What  doing  do  better?

                 where  –  do  very  to  connectedness  an  and  specific  hassle  so  are  get  be  service  a  empathise  example:  stage  life  to  you  for  starter,  work  to  you  it?  are  you  Where  it  do


                 overwhelm  can  you  something  win  quick  take  –  journey  on  journeys,  reviews  to  us  can  We  or  to  seek  For  are.  employee  each  research  are  how  most  new  return  are  who  do  you  what  missing?  you  can





                 of  much  for  a  –  focus..  the  systems  whole  focus  and  allow  process  and  you  new  visit  –  do  –  matters  i.e.  CEO,  –  do  How  from  is  What  How
                 world  so  small  in  Recognise  the  to  perspectives.  a  the  path,  touchpoints  millennial?  Service  learn  stuck?


                 a  always  looking  change  lifecycle/  deep  Lifecycles,  strawmen  they  person,  creative  whatever  lifecycle  their  what  personas  manager,  a  serve?  right?
                 In       but           of                          Be                       Be    you  get

                 Experience  thinking  employee  joining  until  hires  one  –  their  from  rather  made  –  – journeys  take  they  Some  work.  What  many?  story?  the  Does  silos?  by  live  you  journey  this  things  and perspective  align?  each  whether  or mediocre  create.  you  some  –  people  their  about  Your  and  first  the  finding





                 Customer  same  the  Your  before  from  potential  alumni  as  experience  bumpy  a  experience interactions/touchpoints.  of  series  a  others  once,  their  others  is  What  of  series  a  Do  brand?  On  do?  important  most  they  Do  influence  positive,  experience  equal  not  are  where  truth  mind  moments.  pivotal  these  find  about  is  It  difference.  a




                 understand  then  –  employees.  for  path  life  as business  leave  they  Often  ride.  smooth  overall  one  of  lots  is experience  take  they  doing  in  day  function,  experience?  or  up  your  with  you  say  the  are  people's  your  businesses?  can  is  the  by  touchpoints  of moments  their  up  –  to  is  right.  make  that





                 you  Strategy  applies  a  your  after  complete  perspective.  than  is  of  some  every  one  cover  they  joined  it  align  you  what  what  from  your  business  touchpoint  negative  make  experience  objective  them  things

                  f  I    has                This     up  That  do  Is  it           A       All  are      get


               Lifecycles and








                       Journeys
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