Page 23 - Jurys Employee Handbook 2018 final version 12.4.18

Employee Handbook

3.19 Guest Feedback

Achieving excellent guest service is a Company priority and we monitor
feedback through letters and emails, mystery guest visits and a system called
ReviewPro which tracks reviews on systems like Tripadvisor. Feedback tells us
that our customers rate our people very highly when they give feedback and we
hope that you too will be recognised for your efforts in making a guest stay
truly exceptional.

Every guest who provided an email address during booking is given the
opportunity to answer a questionnaire about their stay. We regularly
recognise our employees who deliver exceptional service through awards and
incentives – this is a great opportunity for you to improve your earnings
potential and to receive recognition for the good work you do.

3.20 Happy Rewards

Happy Rewards is an initiative that rewards employees for living the values
and delivering excellent service which can be translated into rewards through
the accumulation of points. Points truly do make prizes. These prizes can
range from a box of chocolates – 5 points to an extra days leave – 100
points.

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