Page 50 - Jurys Employee Handbook 2018 final version 12.4.18

Employee Handbook

13.8 Grievance

Please click on the link to watch Deborah Taylor our Employee Engagement
Manager explain the grievance procedure.

Deborah Taylor explaining our Grievance Policy

Should you have an issue with either a process or another employee and you
feel you are unable to resolve the matter yourself, you should speak to your
Line / HR Manager about it. Hopefully it can be discussed and resolved where
possible or an explanation provided.

If a more formal process is necessary, you have the option to raise a formal
grievance, all details will be gathered about the issue and this will be
investigated and a suitable solution for the company and you will aim to be
found. As this is a formal process you can be accompanied by a colleague or
trade union representative.

If a grievance is raised about you by another colleague you will be informed
of the complaint and interviewed to understand what has happened. You will
have the right to be accompanied to any meetings and given details of the
complaint made. You will be kept informed as the process is undertaken and
told of any action that may be taken against you which would be through the
disciplinary procedure.

 UK Grievance Policy
 Ireland Grievance Policy

13.9 IT

Employees who work on reception and
in guest communication roles will
receive a company log in and email. A
social media policy exists which
gives guidelines on accessing
websites and using the company email.
It is not prohibited to use the
company email or web access for
personal use during work hours.

You should also be aware of your
language and personal image when

communicating with colleagues by
email and remain professional at all

times. If in doubt, please ask a
Manager for support.

#Happyistheplacetobe ICT Usage Policy

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