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Figure 14: Rating Alternatives for Organizational Activities
Step 5: Gaining Agreement and Commitment
During the previous steps in the problem-solving process, leadership
should build the commitment of those involved. If someone is involved in
each step previously discussed, it is much more likely that he or she will
agree with the results and commit to implementing them.
Sometimes it is useful to craft a Memorandum of Agreement that outlines
David Kolzow 201
