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important than others. Some people put off making decisions by endlessly
               searching for more information or  getting other people to offer their
               recommendations. Others resort to decision-making by taking  a vote,
               throwing a dart at a list, or tossing a coin.


               It is important to note that each leader also has his or her own leadership

               style. When making decisions, it is important that leaders stick with their
               own preferences and leadership style as much as possible. However, they
               must balance their style with the interests of others in the organization. If a
               leader has an autocratic style, for instance, he or she needs to weigh his or
               her own independence in decision-making with  the desire of the
               employees  to participate. A more  accessible leadership style helps  get
               employees involved, but there may be a need to act autonomously when

               time is of the essence in a decision.

                       We know what happens to people who stay in the middle of the road. They

                       get run down.  Aneurin Bevan.

               As important as making good decisions is, many often find it hard to make
               decisions, especially those that  are  more difficult or  complex.   This is

               especially true in organizations.  Effective leaders in those organizations do
               not make decisions in isolation.   Although these leaders may carry the
               burden of key decisions for the  organization, they also have the
               responsibility to  make  sure that decisions get made  at  all levels  of the
               organization.   Therefore, they  work with  others to improve the
               organization’s processes, structure, and effectiveness by engaging them in
               their own level of decision-making and reaching appropriate conclusions.

               Doing this  effectively not only improves the  quality of  the decision, but
               also ensures  that  everyone is more committed to  implementing it.   This
               increases the motivation of employees, which results in higher productivity
               and customer service.   Regardless of how difficult and complex
               organizational  decisions  are,  the  final  decisions  will  have  a significant

               impact on staff, stakeholders, and customers.


               When decisions are made in groups or organizations, clearly the process is
               more complex and challenging than  faced  in  personal decision-making.
               Group decision-making  also provides a number of benefits, although



               David Kolzow                                                                          205
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