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nothing.  Attributed to Theodore Roosevelt.

               However, it is frequently demonstrated that the decision-making in many
               organizations leaves a lot to  be desired.   In many  leadership situations,

               there  may be  too  many or too few people with  authority to  decide,
               resources may be too dispersed or inadequate to needs, or key leaders or
               stakeholders  may have conflicting or frustratingly  vague goals.
               Additionally, the information that is needed may be incomplete, or aspects
               of the organization’s culture and other group influences may be getting in

               the way of reasoned and rational choice.

               Unfortunately, most of us  are  not taught decision-making skills  as we

               move through our education and our job.  At the same time,  for many
               business leaders it is a complex and uncomfortable  part of their job,
               especially  when  the stakes  are  high.   Every decision  requires  making  a
               choice between two or more possibilities, and every decision  will have
               consequences; doors will open and  doors will close;  people will either
               agree or disagree with you. We quickly learn that you can't always please

               everyone.


               The skill of problem-solving discussed previously is one process that leads
               to improved decision-making.  Both problem-solving and decision-making
               require creativity in identifying and developing appropriate and effective
               options.  Both skill sets are also outcome-oriented and  results-driven,
               knowing the  direction to go.   Leadership is  all  about having  a vision of

               where you want to be and making decisions along the way to get closer to
               achieving this vision.

               A leader must also be able to wade through information, determine what’s
               relevant, make a well-considered decision, and take action based on that
               decision. However, making decisions  too quickly or too slowly impedes

               leadership  effectiveness.    It  should  also be  remembered  that decision-
               making in leadership involves followers, so making a decision that will be
               accepted by others and acted on will usually require being aware of what
               followers are likely to accept, and the ability to communicate the decision
               to them and inspire the team to follow.


               Clearly,  we  all have  to make decisions  continually,  and  some are more



               David Kolzow                                                                          204
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