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Exercise 25: Choose a relatively simple problem that is common
throughout the organization. Work through the problem-solving
process, arriving at a brief action agenda.

1. Begin by more clearly defining the problem.

2. Once the problem is clearer, move on to discussing possible
causes of the problem.

3. Determine what information is needed and what research could be
conducted to provide a clearer picture of the problem and its causes.

4. List positive actions that could be taken to remedy these causes.

5. Discuss how well the team worked together and what positive
things happened that demonstrated teamwork.

6. What negative things happened that were a barrier or impediment
to teamwork?

7. Discuss the nature of the team process in light of this problem-
solving experience.

Decision-Making

Be willing to make decisions. That’s the most important quality in a good

leader. T. Boone Pickens, business billionaire.

Nothing is more difficult, and therefore more precious, than to be able to
decide. Napoleon I.

One of the most important skills a leader needs is to be able to make
decisions and to be willing to do so. When we think about what makes
someone a great leader, one characteristic that comes into mind is
decisiveness. Effective leaders are effective decision-makers. However,
even more important is the leader’s ability to guide a group or the
organization to a decision that those involved can support and carry out

wholeheartedly.

In any moment of decision the best thing you can do is the right thing, the
next best thing is the wrong thing, and the worst thing you can do is

David Kolzow 203