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Sample answer:
That is a tough job. Of course, no matter how careful we are, we still experience some
oversights in the job. Well, in case these things happen, we can always depend on our
service men to handle things for us. They are also highly skilled and they have always
delivered what is asked for by the job. We also offer spare parts replacements and
other options listed in our assurance contract.

1. You are with your quality control personnel and you will present the points
below to ensure a higher standard for your service or product. You may add
more suggestions.

a. boost manpower
b. use machines to check quality

Sample answer:
Good day! Thank you for attending this brief orientation. As the quality control team of
this company, you serve as the heart of our system. We rely on your good performance
to assure our clients that we always provide them with quality products. In this con-
nection, we like to inform you that we will have some developments that will make
your job easier. First, we have added 30 people more to your team. These people will
comprise the group that will double check all the assemblies done by the first group.
This group will ensure that any oversight done by the first group will be screened and
taken care of. To cap the checking of assembly, we will also use a recently purchased
Galactic 2000, a machine that also checks the accuracy of assemblies. This machine
will serve the purpose of final checking before our products are delivered to the ware-
houses and stores. I hope that this addition of manpower and machine will help light-
en your load and make the work faster and more efficient. Thank you!

2. You are addressing your quality control personnel. You tell them that you
have discovered some quality control oversights in manufacturing. Present
the consequences of these oversights to the team. Then, motivate them to
work more efficiently to avoid such oversights in the future.

a. Losing the trust of a client who may cancel a project
b. Having a tainted reputation in the business

Sample answer:
Thank you for attending this briefing. I have a very important matter to relay. Recently,
the supervising department has been receiving feedback about some oversights in
quality control. All of these reports are well documented. We will use these records to
fortify some stages of our quality control process. We are studying different strategies
that can help us reach this goal. We want you to be aware of these things because we
also want you to be more careful in doing your checking. We will organize a short re-
view training for you. This will be done by shifts. We are doing this to maintain the trust
that we have from our clients. Committing many oversights can taint the good reputa-
tion that we have now. We need to do something about this and we need your help.

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