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fer is also much shorter compared to the time we offer. Ours is really the best, hands
                  down.








               1.  You are the manager of a store. You are trying to calm down a client who is
                  complaining about poor
                service. How will you assure your client that you will provide better service
                  next time around?


                  Sample answer:
                  We are very sorry about the inconvenience that this has brought you. This never or
                  rarely happens in our company. Nevertheless, rest assured that we are doing every-
                  thing we can to solve your problem. We will provide a replacement for the item while
                  the broken one is at our service center. This will prevent any losses that you will have
                  in your business. I am assuring you that I will personally monitor the repair for the item
                  and that we will have it delivered to your place the soonest time possible.

               2.  You are reporting to the board of directors of your company. You are mak-
                  ing an appeal to make your product assurance more competitive. Cite some
                  support for your proposal. You may add to the list below.

               a.  The product’s warranty service is not exactly the best in the market
               b.  The warranty does not provide the clients with several options
               c.  The warranty has too many disclaimers and this turns some buyers off

                  Sample answer:
                  Dear ladies and gentlemen, I would like to call your attention to an urgent matter
                  about the product assurance that we are offering our clients. I have looked around the
                  market to make an adequate presentation of recommendation regarding this aspect.
                  Based on my inquiry, I learned that our assurance service is not exactly competitive.
                  Our warrant could not even be considered as one of the best. This is because we don’t
                  present several options to our clients. Another downside is that we offer too many
                  disclaimers, and these turn the clients off. They are scared that we have several dis-
                  claimers because we don’t have a good product. We definitely have to do something
                  about our assurance or else, we will continue to experience dismal sales. I hope that I
                  can count on you to work with me on this matter.










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