Page 79 - The Case Lab Book

• Why has the issue arisen and why is the decision maker
involved now?

• When does the decision maker have to decide, resolve,
act or dispose of the issue? What is the urgency to the
situation?

• Who are the "stakeholders" within the organisation?
• Who are the "stakeholders" or target groups outside

the organisation?
• What is the formal decision making process in the
organisation?

• What are the informal decision making processes in the
organisation?

• What is the process of production or service delivery?
• Who are the competitors?
• What external factors impact on the organisation?

• What is the major problem?
• What are subsequent problems and implications?

• What is the role of management in relation to the
problem?
• What is the role of production/service providers in

relation to the problem?

Stages in preparing a case analysis?

Case analysis is, to a great extent, dependent upon the
identification and understanding of the important aspects

of the situation depicted in the case. In order to achieve this
understanding a means to identify these needs and

important aspects may be achieved through following
process.
There are a number of stages in preparing a case analysis.