Page 81 - The Case Lab Book

Read the case again more slowly in a careful, detailed

and thorough manner making notes as you go. This
second and subsequent readings should aim to identify
the places, persons, activities, and contexts of the

situation in addition to what tools of analysis might be

brought to bear when building the analysis.

STEP 2: Issue and Problem

Identification
This second step concentrates on identifying what critical
issue(s) or problems need to be solved. This is probably the

most crucial part of the analysis.
To start with identify any critical statements made by major
players or groups in the case etc. Where possible list the

goals of the major parties that exist or can be reasonably

inferred.

Diagnosis
Understanding what is wrong or right in the case study
depends upon effective diagnosis which requires

appreciating the problems affecting the performance of the
organisation. Understanding these issues will aid the process

of prioritisation of problems as measured against the