Page 364 - Essentials of Human Communication

Index 343

CDs in informative speech, 270t myths about, 2 purpose of communication and, 10
Cell phone etiquette, 62t nature of, 10t, 15 qualifications of authors and, 221t
Central markers, 103 preliminaries to, 2–4 reducing uncertainty and, 40
Certainty in conflict, 167 principles of, 9–16, 10t relationships and, 140–142, 147–149,
Change and persuasive speech, speech disorders and, 130t 150
287f, 288 Communication ambiguity, 10t, 11–12 research and, 220–221, 221t
Channels of communication, 5f, 8, 102t Communication choices, 10–11, 10t self-image and, 25–26
apologies and, 133 Communication competence. See small groups and, 174, 176, 179
nonverbal, 94, 94t, 97–113, 99t, 103t Competence social networking and, 4, 74t, 148–149
Character, 296 Communication context, 5f, 7–8 sufficiency of information and, 221t
Character attacks, 296–297 Communication effectiveness, 109 trolling and, 196
Charisma, 296 Communication enhancement, 32 types of, 4
Charts/chartboards in informative Communication models, 4–9, 5f writing a profile for, 14
speech, 269f, 270t Compact disks in informative speech, Conclusion of speech, 240–241, 242–243
Checking perceptions, 40–41 270t Confidentiality, ethical relationships and,
Cherishing behaviors, 142 Compare and contrast, in informative 151
Choice points, 10–11, 10t speeches, 267 Confirmation, 46, 78–80, 79t
Chronemics, 111–113 Comparison and contrast pattern Conflict, 156–170, 161t
Citing research sources, 222 organization, 226t accommodation and, 161t, 162
Civil inattention, 101 Competence, 19–21 active, 164–165
Claim and proof pattern organization, conflict and, 163 argumentativeness and, 169–170, 169t
226t persuasive speech and, 295 avoidance of, 161–162, 161t, 164–165
Clarity, 237 Competition in conflict, 161, 161t beltlining and, 167
Classroom leadership, 198 Complementarity, 150 blame during, 167
Classroom listening, 56t Complements, 93, 133–134 certainty and, 167
Closed-mindedness in conflict, 167 Complexity of informative speeches, 264 closed-mindedness and, 167
Closing stage Compliance resisting, 144 collaboration in, 161t, 162
of conversation, 121f, 123 Compromise collectivist cultures and, 160
of small groups, 176, 177f conflict and, 161t, 162 competition in, 161, 161t
Closure, in public speaking, 240–241 in small groups, 195 compromise and, 161t, 162
Clothing communication, 105 Computer-assisted presentations, consequences of, 161–162, 161t
CMC. See Computer-mediated 271–274, 276 content, 158
communication Computer-mediated communication, 4 control and, 166
Coercive power, 13 accuracy of information and, 221t conversation in, 165
Cognitive assessment in conflict, 163 conflict and, 167 culture and, 160
Cognitive effects of communication, 9 culture and, 179 defensiveness in, 165–167
Cohesiveness in small groups, 203 currency of information and, 221t defined, 160
Collaboration in conflict, 161t, 162 cyberbullying and, 147 demand-withdrawal and, 164
Collectivist cultures, 17, 192–193 e-mail and, 3 empathy and, 166
conflict and, 160 emoticons and, 94, 94t ethics and, 163
listening and, 65 fairness of information and, 221t evaluation and, 165–166
paralanguage and, 109–110 flaming and, 196 face-attacking strategy in, 167–168
persuasive speeches and, 289 gratifications of, 174 face-enhancing strategy in, 167–168
silence and, 109–110 informative speech using, 271–274, 276 force in, 165
time and, 112–113 instant messaging and, 3 gender and, 160–161
Color communication, 104–105 language and, 88 goals of, 163
Commencement speech, 298 listening and, 50 gunnysacking and, 168
Commitment, 141 message overload and, 7 immediacy in, 168
Communication, 5f, 120–121, 120f. See negative effects of, 7 incompatibility and, 157
also individual groups, e.g. Family; negativity and, 183 individualist cultures and, 160
individual types, e.g. Nonverbal netiquette and, 74t interdependency and, 157, 157f
communication online-only relationships and, 147–149, interference and, 157
blindness and, 102t 150 issues of, 157–158
between deaf and hearing people, 53t permanency of, 15 listening and, 165, 168
ethics and, 121 politeness and, 73–74, 74t lose-lose situations in, 161–162
forms of, 3–4 positivity and, 183 lose-win situations in, 162
language disorders and, 130t public speaking and, 208, 220–221, management of, 163–170
message form in, 5–7, 5f 221t manipulation and, 166