Page 42 - From Lines to Online: Automating Quezon City’s Business Permitting Process

OUR MANDATE, VISION, MISSION

Through City Ordinance No. 3022, S-2021 as amended by Ordinance No. 3045, S-2021 , the Business Permit
and Licensing Office was rationalized into the Business Permit and Licensing Department with an expanded
mandate and functions.

One of the major changes of the Ordinance was the incorporation of the functional structure of the Liquor
Licensing and Regulatory Board (LLRB).

In order to strengthen the BPLD so that revenue generation can be maximized, a reorganization of the existing
structure was implemented, defining and rationalizing the duties, functions, and responsibilities of each
division and the people who run it.
mandate:

The BPLD is mandated with the primary task of providing effective and efficient systems, procedures, and
practices in the issuance and renewal of business and occupational permits. It is generally responsible for
regulating the nature and/or operations of various business activities within the city.

Specifically, the Department is tasked among others, to issue Business, Occupational, and Liquor Permits,
Certification and Certified True Copy of Permit. Further, it is the Department’s duty to conduct inspection
on all business establishments operating within the city, ensuring conformity to existing laws, rules and
regulations, and checking into violations of which warrants suspension or revocation of issued permit/license.

Vision:

To be the premier Department for frontline services in the Quezon City Local Government Unit (LGU) and the
top business processing and licensing services provider in the Philippines and in South East Asia.

Mission:
To provide an enabling and empowering business environment in the city towards flourishing business
economic activities through effective and efficient implementation and management of the Department’s
policies, systems, and procedures that ultimately sustains good governance. Service Pledge: The Department
commits to provide efficacious, expeditious, transparent, committed, and dedicated service, reinforced by
advanced technologies in a customer-centric and healthy business-focused environment with competent and
professional public servants.