Page 33 - Black Friday Ebook (FINAL)
P. 33

We Are Purple Dog Tips




                 Make sure you can deliver.

                 Some  of  your  products  might  be  more  complex  to  put  together  than
                 others.  If  you  are  facing  a  surge  of  sales,  you  might  run  into  trouble
                 delivering those orders.


                 The  last  thing  you  ever  want  to  do  is  to  refund  a  customer  on  their
                 BFCM order.

                 Not only are you not able to deliver a product they were counting on.
                 But by the time you inform them that you can’t deliver, the whole BFCM
                 period is over.

                 They have missed discounts in other stores and they won't be happy.


                 It  will  likely  have  a  negative  impact  on  your  customer  service,
                 attracting  negative  reviews  and  comments.  It  can  also  affect  your
                 Page Score on Facebook.

                 According to Facebook:


                 “If your Page's score drops to 2 or below, your Page will be penalized.
                 Pages with a score between 2 and 1 will see a delivery penalty applied
                 to its ads, meaning they will reach fewer people for the same budget. If
                 your Page’s score drops to 1 or below, it will automatically be disabled
                 from running ads.”

                 Source: https://www.facebook.com/business/help/108127923199330
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