Page 32 - Process Book Abdul Raffai Waqar
P. 32
DEFINITION PHASE
Ch 03
Research Findings & Stakeholders
Preferred medium Reasons for avoiding air travel 5 Factors that influence Air Travel
for air travel planning
94%
88/105 48/105 48/105
06% 1 2 3 4 5
Ticket Limited Good Food Good
Financial Health Career Price Budget Health Prices Weather
Digital Physical Constraints Problems Engagements
Top items needed for air travel journey Stressful & Time Consuming Tasks Enjoyable Air Travel
Interactions
High
01 03 05
Airport Packing & Gaining new
Check In Documents Experiences
Low
99/105 55/105 & Security
99/105 65/105 52/105 Destination
Transit Planning Food
Delays Activities
02 04 Fast
Travel
Budget & Online
Ticket ID/Personal Packing Electronic Hotel Finance Bookings Exploring new
Details Documents Luggage Devices Bookings Cultures
Primary Secondary
Stakeholders Stakeholders Tertiary
Stakeholders
Students Airline Staff
New Employees Travel Related Jobs Airport Staff
New Tourists Regular Tourists Travel Agents
Elderly Airline Staff Public Transport
Medical Travel Airport Staff Services
Research & Design Project | Definition Phase
