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Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: GOTIP Team

CATEGORY: GREAT COLLABORATION

NOMINATOR: Christopher Fricker
SPONSOR:

LEADER:

PROFILE:
Describe the situation or event related to the individual's or team's performance.
* Team Actions:
o Promoted collaboration among enterprise groups that would request information
as well as those that would provide information through engagement of
representative personnel from those groups to contribute to identification of tool
requirements as well as testing of the tool and related training materials.
o Identified activities needed to maximize successful development and roll out of
the system to the enterprise and obtained representation from appropriate internal
areas to support those activities.
* IT / Applications for system development
* IT / Education for technical training
* HR / Communications for development of communication plan and content
* HR / L&D for Self-serve training options and SOP assignment

* Customer Focus
o Prioritized improving support to and satisfaction of GOJO external customers.
o Engaged stakeholders early and consistently to ensure Portal is appropriate to
meet needs and expectations of GOJO internal customers (users).
* Total Solution Thinking
o Broadened scope of initial project to identify and comprehensively address root
cause of the issue, considering perspectives and needs of all stakeholders.
(Initiative
started due to high volume of incorrectly routed requests to R&D and Regulatory
groups.)
* Communication
o Focused on how to better facilitate inter-enterprise communication in relation to
technical customer inquiries / requests.
o Engaged in regular team meetings and used email, workspace documents, etc. to
share questions, concerns, and updates throughout the project, ensuring all
stakeholders perspectives were heard/addressed and that expectations of
personnel were clear.
* Project Management
o Identified required steps and activities early on to ensure engagement of relevant
personnel at the right times and coordinate timing of activities.
o Reached out to stakeholders early for buy-in and to assess resource availability /
timing.

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