Page 318 - Binder

Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: 2017 GOTIP Portal Core and Extended Team

CATEGORY: GREAT COLLABORATION

NOMINATOR: Christopher Fricker
organization to ensure all stakeholders
* perspectives were considered for identification of tool requirements,
* feedback was considered regarding functionality and system issues, and
* were kept up to date on progress and timing expectations.
* Space
o Conducted training at multiple sites as appropriate for audience.
o Utilized same meeting space for monthly extended team meetings.
o Selected meeting and training areas appropriate for the number of personnel in
attendance.
o Designated ?drop in? space to provide additional one on one support to CIC for
launch.
* Technology and Tools
o Utilized existing GOJO technology and resources to build and launch GOTIP
Portal.
o Tied in to existing tools to eliminate redundant systems / effort and streamline
completion of
Feedback from high volume users (50+ searches)
* ~75% time savings
* Common Questions enables more questions to be answered within 5 minutes
rather than 1-3 days.
Metrics from Sept 18th 2017 to Jan 25th 2018:
* 312 unique users
* 1,892 unique search terms
* 253 Common Questions accessed
* 58 Contacts used (clicked email to generate message)

Describe in detail the individual's or team's notable behaviors.
* Embodied strong collaboration through identification of all stakeholders early in the
process and continued engagement throughout the project.

* Enabled efficient use of resources and adherence to timelines by having clear
vision and expectations defined and communicated early as well as clear and timely
communications of issues or changes that would impact sub teams, stakeholders,
and/or overall initiative.

* Encouraged honest and thorough input from stakeholders through use of
anonymous surveys before the project to gain alignment on needs and expectations
as well as after pilot period to capture issues and corrections to be addressed
between testing and go-live.

What were the results of the individual’s or team’s behaviors?
* Launched GOTIP Portal via myGOJO across enterprise September 18, 2017.

rptCrossFunctionalTeamNominations Tuesday, February 13, 2018 318