Page 319 - Binder

Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: 2017 GOTIP Portal Core and Extended Team

CATEGORY: GREAT COLLABORATION

NOMINATOR: Christopher Fricker
* Defined GOTIP formally in SOP COR-1034, including ongoing maintenance steps.
* Created metrics to identify how portal is being used and how it could be improved.
* Included functionality to automatically capture metrics, including unique users and
details on searches to facilitate Core team maintenance process and content
improvements.
* Reduced incorrectly routed requests to hub groups (ex: RA from ~15 per month
(Feb 2016 ? Aug 2017) to ~5 per month since launch (Sept ? Nov 2017))
* Executed post-launch maintenance by way of adding to Contact References and
updating Common Questions, per info owners.
* Resolved major pain points across all stakeholders by addressing the root issue
(easy method of identifying who to contact for questions that are not self-serve).

NOMINEE DEPARTMENT
Elizabeth Beddow (5304) Learning & Development 600520

Margaret Cahoon (2820) Sales Operations-CIC 100620
Xin Cheng (8743) Systems and Programming 600683

Elizabeth De Nardo (7396) Analytical and Applied Science 401200
Darlena Holan (8064) Systems and Programming 600683

Diana Howell (4137) Global Quality Tech Services 600210
Niccole Johnson (8934) Sales Operations-Pricing 100630

Linda McNeil (4431) Systems and Programming 600683

Shannon Mortensen (5204) Regulatory Affairs 600650
Daniel Webster (5123) Healthy Places - Wipes 700321

rptCrossFunctionalTeamNominations Tuesday, February 13, 2018 319