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Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: GOTIP Team

CATEGORY: GREAT COLLABORATION

NOMINATOR: Christopher Fricker
People
o Identified relevant groups / personnel for contribution to a successful end product
that would meet user needs.
o Collaborated among the GOTIP core team, extended team, and GOJO
organization to ensure all stakeholders
* perspectives were considered for identification of tool requirements,
* were kept up to date on progress and timing expectations.
* Space
o Conducted training at multiple sites as appropriate for audience.
o Utilized same meeting space for monthly extended team meetings.
o Selected meeting and training areas appropriate for the number of personnel in
attendance.
o Designated ?drop in? space to provide additional one on one support to CIC for
launch.

Improved external customer satisfaction and internal user experience by launching
GOTIP Portal to enable faster and easier resolution of technical questions / inquiries
through improved search results and identification of info owners, as needed.
Feedback from high volume users (50+ searches)
* ~75% time savings
* Common Questions enables more questions to be answered within 5 minutes
rather than 1-3 days.

Metrics from Sept 18th 2017 to Jan 25th 2018:
* 312 unique users
* 1,892 unique search terms
* 253 Common Questions accessed (100 unique)
* 58 Contacts used (clicked email to generate message) [15 unique]

Describe in detail the individual's or team's notable behaviors.
* Embodied strong collaboration through identification of all stakeholders early in the
process and continued engagement throughout the project.

* Enabled efficient use of resources and adherence to timelines by having clear
vision and expectations defined and communicated early as well as clear and timely
communications of issues or changes that would impact sub teams, stakeholders,
and/or overall initiative.

* Encouraged honest and thorough input from stakeholders through use of
anonymous surveys before the project to gain alignment on needs and expectations
as well as after pilot period to capture issues and corrections to be addressed
between testing and go-live.

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