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Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: GOTIP Team

CATEGORY: GREAT COLLABORATION

NOMINATOR: Christopher Fricker
What were the results of the individual’s or team’s behaviors?
* Launched GOTIP Portal via myGOJO across enterprise September 18, 2017.
* Defined GOTIP formally in SOP COR-1034, including ongoing maintenance steps.
* Created metrics to identify how portal is being used and how it could be improved.
* Included functionality to automatically capture metrics, including unique users and
details on searches to facilitate Core team maintenance process and content
improvements.
* Reduced incorrectly routed requests to hub groups (ex: RA from ~15 per month
(Feb 2016 ? Aug 2017) to ~5 per month since launch (Sept ? Nov 2017))
* Executed post-launch maintenance by way of adding to Contact References and
updating Common Questions, per info owners.
* Resolved major pain points across all stakeholders by addressing the root issue
(easy method of identifying who to contact for questions that are not self-serve).

NOMINEE DEPARTMENT

Xin Cheng (8743) Systems and Programming 600683

Elizabeth De Nardo (7396) Analytical and Applied Science 401200
Diana Howell (4137) Global Quality Tech Services 600210

Linda McNeil (4431) Systems and Programming 600683
Shannon Mortensen (5204) Regulatory Affairs 600650

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