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The Easiest Way to Improve Your
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Life is full of trillions of Burt Rea, director of human capital tied to the happiness of
moments. Thousands of landmark consulting at Deloitte says, “It’s the employees
experiences. Sad days. Good days. day-to-day moments that matter to In the Economist report, a number
Relationships that begin and end. employees.” He adds, “Impactful of factors are listed as contributing
Rites of passage. Regular routines EX initiatives focus on employees’ to the employee experience.
that occur day-in-and-day-out. This beginning-to-end experience with Among them are leadership and
is the fabric of our lives. your company, from their days as a management, sales/contract terms,
Despite the fact that it has such a job applicant to their last paycheck health/wellbeing practices and
significant impact on our quality and, in some cases, all the way policies, flexible working policies,
of life, there’s one very important through retirement.” organizational purpose/culture,
type of life experience that didn’t In the same article, Kathleen technology available to employees,
make that list until the advent of Vegh, senior manager of employee social relationships in the
the digital age. It’s “employee engagement at Hyland, notes that organization, and workplace design.
experience.” Employee experience employee experience is comprised Digitally mature companies rank
wasn’t talked about much, despite of many facets. “Engagement can the importance of technology near
the fact that those of us who work fall under that, [but] experience the top of the list, at third behind
at full time jobs are likely to goes further. It takes into account corporate leadership and sales/
spend more time in the company everything.” contract terms. There’s no question:
of colleagues and under the Changing employee experience when it comes to the future of
governance of corporate policies champions: IT joins HR work, the technology tools provided
than we are with our loved ones. Until recently, the organizational for employees do matter.
Our respective employee entity that drove the push for The Citrix take on employee
experiences shape us and the a better employee experience
organizations we join. With that ‘‘ experience
in mind, it stands to reason that was HR. The experience At Citrix, how employees best
we should understand as much of work: The role of interact with technology is a major
as we can about how employee technology in productivity consideration in the strategy and
experience weaves into day-to-day and engagement, a report design of every product innovation.
life, how the value we bring to Vishal Ganeriwala, senior director,
‘‘
respective companies can change from the Economist Intelligence product marketing at Citrix,
if the experience changes, and the Unit, states that architecting a great needs only half of a tweet to sum
employee experience now has
factors that make our tenure at work up the importance of employee
productive and engaging. become a cross-functional endeavor experience. In a statement about
-- that IT leaders have entered
The first thread: defining the the fray. What that says to us is Gartner DWS, he said in part,
“#EmployeeExperience is the
employee experience that technology is playing a much ONLY competitive advantage you
To understand how the employee greater role in shaping the workers’ have in this new digital world...”
experience shapes us, it helps to experiences than ever before. It He notes that in corporations, our
define it. A great place to start is also explains why technology focus often has been elsewhere.
the Society of Human Resource vendors are perfecting their “Historically, we’ve spent a great
Management (SHRM). Historically, offerings to ensure that employees deal of time thinking about the
HR professionals have been can concentrate on work that customer experience,” he explains.
champions in this area. creates value, rather than on time- “In doing so, we neglected
In the SHRM article, “Creating an consuming busy work. one thing that significantly
Optimal Employee Experience,” Technology is inextricably impacts customer experience
30 December 2019
