Page 107 - اقتصاديات الفنادق_Neat3ف ثان

‫ﺻﻨﺎﻋـﺔ اﻟﻔـﻨﺎدق واﻗـﺘﺼﺎدﯾـﺘﮭﺎ‬

‫ ﺗﺤﺪﯾﺪ ﻣﺆﺷﺮات اﻷداء اﻟﻘﯿﺎﺳﻰ اى اﺣﺘﺴﺎب اﻟﻌﻤﻞ ﻋﻠﻰ اﺳﺎس ﻣﺎ ﯾﻨﺘﺠﮫ‬.3

‫ ﺳﺎﻋﺎت ﻋﻤﻞ وﺗﺨﺘﻠﻒ وﺣﺪة اﻟﺘﻘﺪﯾﺮ‬8 ‫اﻟﻌﺎﻣﻞ ﻓﻰ وظﯿﻔﺘﮫ ﻟﻤﺪة‬

‫ﺑﺎﺧﺘﻼف طﺒﯿﻌﺔ اﻟﻮظﯿﻔﺔ ﻓﻤﺜﻼ ﻋﺎﻣﻠﻰ اﻟﻤﻄﻌﻢ ﺑﻌﺪد اﻟﻮﺟﺒﺎت اﻟﻤﻘﺪﻣﺔ‬

‫ وﻓﯿﻤﺎ ﯾﻠﻰ ﻣﺜﺎل ﻟﻤﺆﺷﺮات اﻻداء‬.‫وﻣﻨﻈﻔﻲ اﻟﻐﺮف ﺑﻌﺪد اﻟﻐﺮف اﻟﻨﻈﯿﻔﺔ‬

.‫اﻟﻘﯿﺎﺳﻰ ﻟﻤﻨﻈﻔﻰ اﻟﻐﺮف ﻓﻰ اﺣﺪ اﻟﻔﻨﺎدق‬

Performance Standards:
 Has all assigned rooms fully clean and replenish by
18:20 min. per room ( 25:30 min. per suit ) and
14:18 rooms per Shift
 Achieve 99 % in room inspection report done by floor
supervisor
 No comments done by supervisor ( Don't use T.V,
A/C, and telephone in room and don't speak loudly
on floor )
 Zero guest complaints ( check for DND sign, pin on
the knob and knock 3 times before open the room
door and don’t play in guest amenities
 Achieve chemical material consumption and room
replenishing supplies target
 All reports ( daily and maintenance ) done in accurate
way and on time
 Arrive at HK office by ( 7.15 am, 3.15pm, 11.15pm )
rested and ready for works with hands washed, nails
clean and short, hair tidy and in a clean and suitable
uniform

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