Page 214 - Transport

(50) Beckford, J., Quality A Critical Introduction, Routledge, 1st ed., London,
1998, p. 238.
‫ ار‬،‫ سرور ع لي إ براهيم‬:‫ ترج مة‬،‫ تكا مل إ عادة الهند سة مع إدارة ال جودة ال شاملة‬،‫) جةز يف كيلا ا‬51(

.611 -611 ‫ص‬.‫ ص‬،2111 ،‫ السعة ية‬،‫ الرياض‬،‫ بدون‬،‫المريخ للنشر‬
(52) Stimson, W., Beyond ISO 9000: How to Sustain Quality in a Dynamic

World, Op. Cit., p. 7.
(53) International Organization for Standardization, International Standard ISO

9001- Quality System- Model for Quality Assurance in Design,
Development, Production, Installation and Servicing, 2nd ed., Switzerland,
01/07/1994, pp. 1- 10.
(54) Kuwait Airways News, Leaping Forward with ISO 9001/2000, Kuwait
Airways Corporation, Kuwait, 05/03/2007, p. 1, In: http://www.kuwait-
airways.com//en/news_detail.isp?ID=44161 , Last Access 17/03/2007.
‫ سبتمبر‬00 ‫ الخطوط الجوية الكويتية تحقق شهادة الأيزو في تكنولوجيا المعلومات‬،‫) منتدى خط الطيران‬55(
http://Flyingway.com/vb/showthread.php?T=559 , Last Access :‫ في‬،6 ‫ ص‬،0111

24/12/2006
(56) Kuwait Airways News, Leaping Forward with ISO 9001/2000, Op. Cit., p. 1.
(57) Royal Jordanian Airlines, Annual Report 2004, The Royal Jordanian Airlines

Company, Amman, Jordan, 2004, pp. 11, 13.
(58) Royal Air Maroc Airlines, The Company: Quality, Royal Air Maroc Web

Page, 2004, p. 1, In:
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%20Company&SRub=10&LSRub=Quality , Last Access 26/5/2007.
(59) Egypt Air Holding Company, Annual Report- 2005/2006, Op. Cit., p. 65.
‫ شركة م صر للط يران لل خدمات الجو ية وم شروعات جد يدة في الغرد قة و شرم ال شيخ‬،‫ السياحة والطيران‬-
،.‫ع‬.‫م‬.‫ ج‬، ‫ القواهر‬،11 ‫ العود‬،‫ مؤسسوة الأهورام للطباعوة والنشور والتةزيوع‬،"3" ‫ومبنرى الركرام رقرم‬

.63 ‫ ص‬،2111
(60) EgyptAir Ground Services Company, Commitment to Quality, EgyptAir

Ground Services Company Web Page, Egypt, 2005, p. 1, In:
http://www.egyptair-gs.com/profile.htm , Last Access 05/11/2007.
(61) Alaska Airlines Inc., Alaska Airlines Safety Division Earns ISO 9001: 2000
Certification, Newsroom, Alaska Airlines Web Page, SEATTLE, USA,
5/4/2004, p. 1, In: http://www.alaskas
world.com/newsroom/asnews/Asstories/AS_20040504_135651.asp , Last
Access 24/03/2007.
(62) Graham, A., Managing Airports: An International Perspective, Op. Cit., p.
86.
(63) Ibid., p. 86.
(64) SEA Aeroporti Di Milano Linate E Malpensa, Service Charter 2005, Italy,
2005, p.10, In: http:// www.sea-
aeroportimilano.it/newsea/it/pdf/SEACartaServizi2005.pdf , Last Access 25/5/
2007 .
(65) Vreedenburgh, M., Quality @ Airport, ATS Quality Assurance seminar for
the NAM/CAR/SAM Regions, International Civil Aviation Organization,
Mexico City, 16-20 October 2000, p. 39.
(66) Florence Airport, Story, Florence Airport Web Page, Italy, 2008, p. 2, In:
http://www.aeroporto.

613