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16.	 Much	of	the	source	material	for	this	section	came	from	a	blog	post	written
      for	the	{grow}	blog	by	Kathi	Kruse.
      http://www.businessesgrow.com/2012/02/02/six-ways-to-turn-yelp-into-
      your-most-effective-marketing-channel/

17.	 Nielsen	blog.	http://www.nielsen.com/us/en/insights/news/2013/under-the-
      influence-consumer-trust-in-advertising.html

18.	 Kolowich,	Lindsay	“The	Rules	of	Twitter	Hashtags:	Hits	and	Misses	From
      7	Big	Brands,”Hubspot	Blog	http://blog.hubspot.com/marketing/twitter-
      hashtag-campaign-examples

19.	 This	case	study	is	adapted	from	“Why	Content	Spreads”	by	Leo	Widrich	on
      the	Buffer	blog	https://blog.bufferapp.com/what-makes-content-go-viral-
      the-anatomy-of-a-post-that-got-over-500000-likes

20.	 Tierney,	John	“Good	News	Beats	Bad	News	on	Social	Networks”	New
      York	Times	http://www.nytimes.com/2013/03/19/science/good-news-
      spreads-faster-on-twitter-and-facebook

21.	 Seiter,	Courtney	“How	Our	Brains	Decide	What	to	Share	Online”	Fast
      Company	http://www.fastcompany.com/3027699/how-our-brains-decide-
      what-we-share-online

Chapter	Five

  1.	 “The	Kid	Who	Wanted	a	Door	for	Christmas”	{grow}	blog:
      http://www.businessesgrow.com/2012/11/27/the-kid-who-wanted-a-door-
      for-christmas/

  2.	 Information	and	some	direct	content	in	this	section	came	from	the	2014
      report	“What	Social	Media	Analytics	Can’t	Tell	You	About	Your
      Customers”	by	VisionCritical.	The	entire	report	is	available	here:
      http://ow.ly/GKxAH

  3.	 Pew	Research	Social	Networking	Fact	Sheet:
      http://www.pewinternet.org/fact-sheets/social-networking-fact-sheet/

  4.	 Pew	Research	report	“Millennials	will	Make	Online	Sharing	a	Lifelong
      Habit.”	http://www.pewinternet.org/2010/07/09/millennials-will-make-
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