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Casie Luther
Program Details Customer Service Representative
M A K E S A DIFFER ENCE
Door Controls Group
Making each interaction meaningful
Some people in the customer service over the U.S. and being able to assist “I make sure I always put the customer
realm enjoy what they do because it them in whatever they need. I also first, like one of our company tee
2022 Winners company’s products, services, and is the same, which allows me to learn Quality Always.’ Most of the time,
helps them understand their
shirts that says, ‘Customers First,
find it interesting that not every call
I am the first person the customer
new things every day and become
culture on a deeper level. Others
talks to about their order, whether
enjoy it for the wide array of human
better at what I do. Getting to know
the customers is fun and interesting
it be while the order is still being
interactions and relationships
they get to establish every day. For
receive it. Therefore, it is important
know me by name, and always start
Casie Luther, Customer Service to me as well. Several customers now processed in the factory or after they
Representative, Door Controls the conversation by asking how I am, that I am friendly and helpful when
Group, it’s a combination of both which means a ton.” they call in.”
that creates her passion for providing Casie builds these deep, impactful Casie carries these same principles
an outstanding level of care to her relationships with her customers by of dedication home with her, for the
customers each day. subscribing to a simple philosophy good of her family and home life.
“Being in customer service, the main of always keeping their needs at the “Being a wife and mother, I try to
thing that makes my job interesting is forefront of her words and actions make a difference at home. I try to be
getting to talk to customers from all at work. the best wife and mother I can be.”
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