Page 16 - PMAD 2023 eBook
P. 16
Cheryl Peters
Program Details Customer Service Supervisor
M A K E S A DIFFER ENCE
Medeco Security Locks, Inc.
The impact of meaningful connections
When you’re up against competitors customer service. Seeing the team, which has resulted in an
teamwork between the customer
offering similar products or solutions, service specialists and order overwhelmingly supportive and
2022 Winners connecting factor that makes Cheryl cites her success in “My teams are very resourceful,
elite customer service can be the
productive work environment.
entry is very rewarding.”
a difference for customers and
diligent, and loyal. Everyone has
suppliers alike. Making these
been cross-trained on the team, so
establishing these connections
meaningful connections is what
to her commitment to leaving a
gives Cheryl Peters, Customer Service
positive impression on anyone
do not miss a beat. They get along
Supervisor for Medeco Security Locks, she interacts with, no matter even when we are short-handed, we
well and always have fun. This team
Inc., the motivation to excel their background or status. has done a tremendous job this
in her role. year and I feel honored to have the
“Everyone is my customer, internal or
“Seeing the connections between external. I make myself available for opportunity to work with them.”
the customers and the factory is whatever issue or concern they may When she’s not making an impact at
what makes my job interesting. have. I really enjoy getting to know work or helping others do the same,
I really enjoy working with all all our employees and being a part you can find Cheryl out on the golf
departments to get resolutions for of this organization.” course or planning social events with
our customers. Every day is a new her friends and family.
opportunity to provide excellent As a supervisor, Cheryl also tries to
impart these philosophies to her
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