Page 23 - PMAD 2023 eBook

Gloria Santos
Program Details Cell Leader, Bored Lock
M A K E S A DIFFER ENCE
Sargent Manufacturing Company
Keeping it all together
The manufacturing process
is complicated and complex,
2022 Winners This makes difference-makers at the
implementing many different
processes with little room for error.
helm of manufacturing departments
critical, keeping everything in sync.
Gloria Santos, Cell Leader, Bored Lock
at Sargent Manufacturing Company is
one of these people.
Gloria’s responsibilities on the
manufacturing line vary widely,
covering every aspect of the
manufacturing process, from the
technical to the interpersonal.
“My typical workday starts with
making sure the production line has
proper material to run, followed by
order paperwork, and then making
sure all of the tasks and work are
delegated to the right people.”
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Gloria runs an efficient line and
partially credits that to the open lines
“We are a united team. We feed off
of communication she and her team
have been able to establish with
each other.
willing to help one another and
each other’s opinions. We are always
others, including other departments.”
Gloria’s commitment to
improvement and selflessness
has caught the attention of those
around her, specifically, Andy Thayer,
Profit Center General Manager,
Sargent Manufacturing Company, and
Mike Vigneux, Production Manager,
Sargent Manufacturing Company,
who took time to highlight some
of her achievements and strengths.
“Gloria exemplifies what you want in a
leadership role. She is always looking
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for ways to improve the department.
She has recommended co-workers to
She always has the customers’ best
management for leadership positions.
interests in mind and has caught
many paperwork mistakes where
the customer may have received
an asset to the bored lock team and
the incorrect product. She is truly
Sargent family.”
When she isn’t strengthening her
work community, Gloria spends
her time strengthening her local
community throughout the New
Haven area.
“I am part of a non-profit organization
called HOPE ss. We go around the
city giving out hot lunches to those
less privileged. I find that it keeps me
humble and grateful.”