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Rapinder Mahil
Program Details Customer Service Team Lead
M A K E S A DIFFER ENCE
Door Security Solutions Canada
Making each day count
Effective service means different projects at once allows her to thrive But while she does take a somewhat
in this environment.
things to different people and it takes “In customer service, you never know rigid approach to her tasks at work,
2022 Winners This is where difference-makers like what kind of day is in store for you, to being an effective leader is the
it’s not lost on Rapinder that a key
on different forms across companies
and fields. For our customers, this
means being supported throughout
human element, and she’s quick to
no two days are ever the same. I also
acknowledge the greatness of the
the entire buying process, and after.
enjoy working on projects outside of
people around her.
Rapinder Mahil, Customer Service
part of something that makes the
Team Lead at Door Security Solutions my customer service role. I find being “Our team is reliable, positive, and
adaptable. We showcase the
needle move in the right direction
(DSS), Canada, come in. very satisfying.” perfect mix of managing customer
“I work with agencies to provide top Rapinder also credits her organized, expectations, accountability, and
level customer service experience for sequential line of thinking for her keeping in line with our core values.
our customers,” Rapinder explains. success in her role. And lastly, we take pride in our work,
“I’m also the team lead for all of our and that projects to our customers.”
customer service team members at “I am a very process driven person,
DSS Canada.” and once I have created best
practices for myself, I stick with them.
Customer service work is extremely I also don’t like to fail, which is why
dynamic, especially in a managerial I am in competition with myself.
role. However, Rapinder’s ability That is how I measure my success.”
to multitask and take on multiple
2022
PE PL E
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