Page 43 - Radius Training Corporate Brochure
P. 43
CUST O ME R SE R VICE
CUSTOMER SERVICE
CUSTOMER SERVICE
More than ever, customers are looking for Typical Courses
evidence that they are, indeed, King (or
Queen!). And they are more than happy to let
others know of their experiences. The vast Customer Relationship Management
range of choice in suppliers, channels, cost and Customer Service Essentials
timescales is staggering, and applies equally to
restaurants, banks, shops, sports facilities, and Hospitality Customer Service & Etiquette
services to name but a few.
Managing Customer Complaints
Anyone who is customer-facing has the
opportunity to show their organisation in its best
light, and to help turn a customer into a loyal
customer.
Customer service applies just as much to
internal customers – those behind the scenes “A customer is the most important
who rely on others to get their jobs done. The
impact of poor internal customer service shows visitor on our premises. He is not
itself in the organisational culture, and transmits dependent on us—we are dependent on
through to the external customer. him.”
Our courses are based on usable, practical - Unknown
skills that can be implemented quickly –
internally and externally.
B r o a d e n i n g t h e C i r c l e www.radius.training 43
