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HUMAN RESOURCE MANAGEMENT SKILLS
                                      (A Four-Day Training Programme)





      Best suited to                                          Overview


       Those considering or starting a career in the           People are an organisation’s biggest asset, therefore
       HR profession, as well as for those who already         Human Resource Management is key to the success
       work directly or indirectly within the field of         of an organisation. From the beginning of the
       HR.  It provides an overview of the range of            affiliation - before the employee even joins - through
       roles and abilities that HR Management                  the ups and downs of a long-term relationship, and
       encompasses.                                            on to an amicable parting of ways, the way that an
                                                               organisation treats its people will determine whether
                                                               or not they get the very best from them. This course
      Objectives                                               provides practical guidance that will enable
                                                               participants to confidently address the HR issues
      By the end of this training, participants will be able to:   that they face on a day-to-day basis.

             Describe the main roles and
               responsibilities within HR Management            Course Outline

             Attract, interview and select qualified                Human Resources Management (HRM)
               candidates
                                                                          * Definitions and objectives of HRM
             Use competencies to develop standards                       * Main functions of the HR team
               and consistency across the HR functions
                                                                          * Development of HR as a Business
             Use communication techniques to
               understand and be understood across                                Partner
               levels and behavioural types                          Competencies

             Effectively plan and implement a training                   * Types of competencies
               and development plan
                                                                          * Understanding and using competencies
             Evaluate training effectiveness
                                                                          * Competency frameworks
             Deal positively with the performance
               management process                                         * Key competencies for an HR career
                                                                     Writing competency-based job descriptions

                                                                     Communication

                                                                          * Elements of communication
                                                                          * Active listening, reflective listening, and

                                                                                 empathic listening
                                                                          * Asking questions









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