Page 20 - Employee Handbook 4-1-2021

RELATIONS WITH SUPPLIERS

Jones-Hamilton Co. employees must avoid any personal, financial, or other interest in
or benefit from any supplier that would in fact or in appearance cause them to favor
that supplier over others. Our suppliers will retain their confidence in the objectivity
and integrity of our Company only if each employee strictly observes this guideline.
Failure to follow this policy may result in discipline, up to and including termination.

FINANCIAL INTERESTS

No employee shall have an investment or other financial interest in a competitor,
supplier or customer which could create a divided loyalty or the appearance of one, or
could cause speculation or misunderstanding.

No employee shall purchase, lease, rent or otherwise acquire for Jones-Hamilton Co.,
products, goods, services, supplies, accommodations or the like from an employee or
from a firm in which an employee has any financial interest. If it is necessary to
deviate from this for sound business reasons, authority to do so shall be obtained in
advance from the Board of Directors of Jones-Hamilton Co.

CUSTOMER RELATIONS

Employees are expected to be polite, courteous, prompt, and attentive to every
customer. When an employee encounters an uncomfortable or difficult situation that
he or she does not feel capable of handling, the employee should contact his or her
Supervisor or Divisional Manager immediately.
Customers are to be treated courteously and given proper attention at all times. Never
regard a customer's question or concern as an interruption or an annoyance.
Employees must respond to inquiries from customers, whether in person, email or by
telephone, promptly and professionally.

Never place a telephone caller on hold for an extended period. Direct incoming calls to
the appropriate person and make sure the call is received.

Through your conduct, show your desire to assist the customer in obtaining the help
he or she needs. If you are unable to help a customer, find someone who can.

If a customer uses strong, offensive, or vulgar language to a Company employee, the
employee should inform management.

WORK ATTIRE AND APPEARANCE

Employees are expected to wear clothing appropriate for the nature of our business
and the type of work performed. Clothing should be neat, clean and tasteful, and must
not create a safety hazard.

The standard of attire for non-plant employees can best be defined as professional
business casual. Jeans are appropriate when the day is declared as a casual attire day by
Management. Employees who do participate in a casual attire day are still expected to

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