Page 29 - FTL Driver Training Manual

F R E I G H T T R A N S P O R T L T D ( F T L ) D R I V E R T R A I N I N G M A N U A L V E R S I O N 2
• On arrival at the delivery point (other than Freight Transport Limited depot) the

driver shall unload or oversee the unloading of the goods to confirm the condition

and quantity of the load on arrival. The driver is to obtain a documentary receipt,
either a POD/CMR for the goods. Any shortages or damages noted by the delivery

point staff must be notified without delay to the office before leaving premises

Please ask delivery points to sign, date and print their name and where possible mark with

a company stamp

• We ask that, without causing offence or getting in to an argument, you please make

sure the name is legible because, as we know, delivery points have a habit of
‘losing’ consignments and a name makes the tracing procedure a lot easier for us.

• It is very important to check you are returning the correct amount of delivery / CMR
notes. We are groupage operators and consolidators. Therefore, many deliveries

both UK and on the continent will be for multiple consignments. This means that

you will have multiple delivery notes / CMRs. It is a common issue that delivery
points forget or omit to return all the delivery notes / CMRs. Therefore, please

ensure you get the correct amount back – otherwise we cannot prove we have
delivered the consignment. This leaves FTL vulnerable to claims and causes huge

amounts of work for us and also and more importantly upsets our customers.

• For UK loads the number of delivery notes or tickets will be on the vehicle loading
sheet or in the envelope.

• Another very important point is to check that you have not had a delivery note

signed up as short.

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