Page 30 - FTL Driver Training Manual

F R E I G H T T R A N S P O R T L T D ( F T L ) D R I V E R T R A I N I N G M A N U A L V E R S I O N 2
• Below is an example of a delivery note where this has happened. As you can see,

we declared 862 cases on the delivery note – the customer has signed for 800

cases in the signature / receipt box.

• The problem is that they do not always tell you and if you leave and the query

comes up later it is very difficult to check. So, check the number of delivery notes
and check the quantities to ensure they are correct. If there are discrepancies call

the office at the time and we can investigate. Normally its nothing sinister just a

change on the order or a miscount. Another good trick is when they tell you a
shipment is not on your vehicle / trailer. Again, call us before departing - often they

have unloaded and placed in their warehouse and forgotten where they have put it.

• Some Customers such as Tesco & Morrison’s issue their own delivery receipts,
these will be attached to FTL delivery notes and returned to you. The important

thing is to make sure that you have received the correct amount of notes back and

the quantity on the receipt note is correct.
• Below is an example of a Tesco and a Morrisons receipt note clipped to ours:

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