Page 108 - Customers Final

DARRAN BERRY

you generate travel through your body and bones
easier than through the air in front of your mouth.

My first suggestion is to record yourself and then
listen back to see what the sound of your voice is
like from the outside of your head and the front of
your mouth.

Here are a few tips to help you on your way:

1. Verbal fillers such as err, erm, like, I told you so
or you know what I mean are all verbal fillers
that should be avoided.

2. One-2-one - when you are talking to an
audience, start by concentrating on one person
only. Once you settle into your presentation or
interview then move around the room and
concentrate on other people in the audience.

Talk as if you're just talking to that person only
and not to the wider audience.
3. Pause - a pause is always acceptable to wet
your palate but a long interval should be
avoided. A pause can be a powerful tool in your

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