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D13 THE EFFECTS OF THE WEB 2.0 USING VOKI AS TECHNIQUES TO IMPROVE ESL SPEAKING SKILLS

AMONG POLYTECHNIC STUDENTS

Nurul Ajleaa binti Abdul Rahman

General Studies Department, Politeknik Sultan Salahuddin Abdul Aziz Shah, Shah Alam, Selangor

ajleaa@psa.edu.my

ABSTRACT The purpose of this study is to observe the level of communication apprehension among
engineering students in Polytechnic Malaysia and to examine whether the use of web 2.0 using Voki
technique may give solution to the issue of communication apprehension. The sample included first

semester engineering Polytechnic students in Selangor. The study design was a repeated measures
comparison between traditional (control) and Voki technique (experimental) groups. Data collected
included results of pre-test & post-test design to address two main research questions. The findings
indicated that the students perform better in the post-test compared to the pre-test after the

inclusion of Voki technique in the ESL speaking skills classes. The findings showed the positive effects
of the web 2.0 using Voki technique in reducing engineering students’ communication apprehension
and improving their ESL speaking skills in polytechnic.

Keywords: Web 2.0, Voki, technique, ESL speaking skills, communication apprehension

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