Page 10 - Microsoft Word - Voice of the Business 2019 Report version 2

Voice of the Business 2019 – Employee Engagement Survey

1.8 QUESTION 6 – FEEDBACK & RECOGNITION

The Statements / Questions
a. The organisation recognises employees for their quality work and accomplishments.
b. The organisation's evaluation tool used to assess my work performance is helpful.
c. My Line Manager regularly gives me constructive feedback to improve my work performance.
d. Staff are recognised for good performance.
e. I receive recognition for my accomplishments.
f. I am encouraged and expected to give feedback to improve this organisation.
g. I feel appreciated for the work I do.

Areas of Strength
On average this was the lowest scoring section. However, questions 6a, 6d and 6g all fell within the
‘Agree’ boundary. 6f and 6e were marginally below the boundary, with no weighting towards any office
for less positive feedback, so are not being individually assessed.
However, it should be noted that there are three outlying individuals from across the Exeter, Bristol and
London Construction teams that said they do not feel recognized or rewarded for their efforts.
Areas of Attention
6b, relating to the evaluation tool used by NRP, scored poorly. The results show that there is no negative
or positive skew. The company on average, across all offices, neither disagreed, nor agreed that the tool
was useful.

6c was the same as 6b. The company was indifferent about continuous feedback from managers.
Possible Improvements
The poor results to this question are company-wide, hence the improvements should be implemented
across the board.
More structured performance indicators and personal development targets could be introduced with
regular feedback sessions (both formal and informal) between managers and employees.
Suggest this is further investigated with employees to determine what kind of feedback tool would be
useful for them and how frequently they would like personal feedback sessions.

Page 7 of 1